Frequently Asked Questions

What is Vivoo?

Vivoo is a wellness assistant that consists of urinalysis test strips and a mobile application which gives personalized nutrition advice based on your urine sample.

Vivoo uses your body’s data to encourage you to make healthier choices by translating your results into customized wellness advice and weekly ratings of different parameters. 

Vivoo offers a new perspective to sustain a healthy lifestyle by helping you understand your body’s needs. Vivoo’s wellness tips tell you which food is needed by your body. It is easy to use and adaptable to your daily life.

How does Vivoo work?

Just 4 easy steps! 

1. Order your Vivoo package, and download the free Vivoo App.

2. Urinate on the Vivoo strip and wait 120 seconds.

3. Take a picture of the strip via the Vivoo App.

4. Get your personalized nutrition advice in just seconds.

It’s that simple!

Which parameters can I track and why?

Urine is a useful tool for understanding a lot about the human body. With Vivoo you can track body parameters like water consumption, pH, ketone, immune system strength, urinary tract infection, liver and kidney functions. These parameters tell us if you are hydrated enough, eating well, have a balanced chemistry, possibly have an infection, and much more!

How is the advice prepared specifically for me?

Vivoo App is designed for your body’s needs. The information that you shared with us during the app registration and your urine test results are evaluated to give you personalized nutrition and lifestyle advice which has been prepared by our dieticians & nutritionist.

As you continue to use the Vivoo App, the customization will also increase. The more you use Vivoo, the more your recommendations will be more personalized to you.

How often should I use Vivoo strips?

To track and witness the improvement of your wellbeing, we recommend you to use Vivoo once a week.

When should I use Vivoo?

Since we don’t diagnose diseases or conditions, you can use Vivoo at any time of the day which is suitable for you.

What does a Vivoo Box include?

The Vivoo box includes 4 urine strips, a user manual, and unlimited usage of the Vivoo App.

How do your Vivoo Box Subscriptions work?

Once you become a Vivoo subscriber, you automatically receive a Vivoo package on your doorstep every 4 weeks. If you don’t cancel your subscription, your Vivoo Box will continue to ship.

How do I pause or cancel my monthly or 6-month subscription?

Subscriptions automatically renew unless canceled at least 24 hours prior to the end of the subscription period. Subscriptions may be managed by the user and auto-renewal can be turned off by going to the user’s Account Settings on our website after purchase.

If you have any problems, please contact us at hello@vivoo.io to cancel or pause your subscription. You can find more information in our Terms and Conditions.

How does my mobile phone analyze my Vivoo strips?

Vivoo App has an innovative combination of image processing, machine learning, and artificial intelligence. Our image processing algorithm detects color changes on the urine test parameters accurately. Our machine learning algorithm helps us to increase the quality of the results using its database of thousands of pictures.

Each phone camera has different features. Does this affect image processing?

Our image processing software is designed to solve this problem. With the machine learning system, the software develops itself and adapts to each telephone. In addition to this, we validated our test strips with traditional optical readers in the hospital.

What is your return and warranty policy?

Our return and warranty policy is outlined in our Privacy Policy.

Is my data safe?

The safety of your data is important to us. We practice HIPAA compliance to make sure your data is secure.