When will I get my order?
USPS or UPS
USPS or UPS
USPS or UPS
Rest of World
DHL or UPS
Please note estimated delivery times are an approximation it could take longer than what is stated.
How do I track the status of an order?
You’ll receive a shipment notification by email. This email will contain a tracking URL.
How often do you ship?
All orders are processed and shipped on Monday through Friday, excluding holidays. Orders placed over the weekend are dispatched on Mondays.
Please make sure you have read and understood all the conditions written here before submitting your orders.
Our policy lasts 30 days. If 30 days have gone by since your product has been delivered, unfortunately, we can’t offer you a refund or exchange.
If you are unsatisfied with your purchase from Vivoo.io for any reason, you have 30 days from the date of purchase to request a full refund. For subscription purchases, you must cancel your subscription prior to your anniversary date. No exceptions allowed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late Or Missing Refunds
If you haven’t received your refund, please contact us first at [email protected]. We inform you about your refund progress. Occasionally, the problem is not an issue with our company. If the problem does not originate with us:
To return your product, you should mail your product to 44 Tehama Street, Suite 409, San Francisco, CA 94105, US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, that exceeds the maximum purchase limit of three items.